As part of our strategy of "Full Web Service" we offer a customer-focused team offering assistance to our customers in managing and maintaining their web and database applications.
We also offer live phone customer service from 9:00 AM - 7:00 PM GMT, Monday through Friday.
We offer a standard website support that covers 24/24 site and server monitoring, database monitoring and connectivity verification.
For clients with more complex applications requiring system support we offer a custom support service including the "Live Help" or a "Help-Desk" system that allow our clients to request support service in accordance with their SLA (Service Level Agreement), and log and track their support requests.
System Administration - For Custom Web Applications and Web Portals
Custom made web applications and web portals will require custom system Administration.
This service will take care of periodic database maintenance and backups, cron jobs (batch processes) management, software updates, security enhancements, etc…
During the life of a Web application there are always possibility of either or a request for assistance, problems arising, upgrades required or new functionality required. System support option will cover many of these incidences, the alternative is to negotiate the cost any possible future intervention as when it arises.
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