As part of our strategy of "Full Web Service" we offer a customer-focused team offering assistance to our customers in managing and maintaining their web and database applications.
We offer live phone customer service from 9:00 AM - 7:00 PM GMT, Monday through Friday.
We offer a standard website support that covers 24/24 site and server monitoring, database monitoring and connectivity verification.
System Administration - For Custom Web Applications and Web Portals
Custom made web applications and web portals will require custom system Administration.
This service will take care of periodic database maintenance and backups, cron jobs (batch processes) management, software updates, security enhancements, etc.
During the life of a Web application there are always possibility of either or a request for assistance, problems arising, upgrades required or new functionality required. System support option will cover many of these incidences, the alternative is to negotiate the cost any possible future intervention as when it arises.
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Standard Support
Our website support service includes everything necessary to keep your site working well.
- Technical support: We fix problems and answer queries by email or telephone. We try to respond the same day. We also provide on-line technical information.
- Basic Maintenance: It is important to keep your website active and up-to-date. We make minor changes on request, generally by end of next business day. Up to one hour of updating work per year is included in the support charge.
- Website statistics package gives information about visitors to your site, including links they followed to reach it or words they searched for. Detailed reports are available on the web.
For clients with more complex applications requiring system support we offer a custom support service including the "Live Help" or a "Help-Desk" system that allow our clients to request support service in accordance with their SLA (Service Level Agreement), and log and track their support requests.
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